Make the businessrun without you.
Growth stalls when the way a business runs was never designed. We map how yours actually works today, rebuild the processes that matter, and put ownership where it belongs — with someone other than the founder.
We work as a business operations consultant to founder-led companies roughly between $250K and $2.5M in revenue — the band where effort stops converting into output and nobody can quite say why.
The diagnosis is almost never a people problem. It is that approvals still route through one person, three dashboards disagree about revenue, and the manual work that was fine at ten people is exactly what breaks at forty. Process optimisation on its own does not fix that. Ownership, cadence and shared definitions do.
So the work is operating model design first: who decides what, on what rhythm, measured how. The SOPs, dashboards and automation come after — landing on something that already works rather than papering over something that does not.
The work, in four parts.
Process mapping & optimisation
Every handoff, approval and queue in your core workflows, drawn as it actually is rather than as the org chart imagines.
- End-to-end process mapping
- Bottleneck and cost-to-serve analysis
- Lean and continuous improvement
- SOPs and runbooks that get used
Operating model & org design
Roles, decision rights and structure sized for the business you are growing into, not the one you started.
- Target operating model
- Role and responsibility design
- Decision rights and escalation paths
- Hiring sequence and team scaling
Performance systems
Making performance visible without a weekly interrogation — one set of numbers everyone agrees on.
- KPI trees and OKR architecture
- Executive dashboards
- Review cadence and governance
- Metric definitions and data sources
Transformation & change
Turning intent into a sequenced plan with owners, dates, and a way to tell whether it is working.
- Transformation roadmaps
- Change management and adoption
- Sequenced execution plans
- Post-implementation review
This is for you if
- 01Every decision still waits for the founder
- 02Headcount grew but throughput did not
- 03Nobody can name who owns what
- 04You are about to scale a process you privately know is broken
Deliverables, all yours.
- Operating map of how the business runs today
- Ranked list of where time and margin leak
- Target operating model and org design
- SOPs, runbooks and governance cadence
- KPI tree with agreed definitions
- 90-day execution plan with named owners
Operations consulting, answered.
Two things. We build the software that removes the manual work rather than scoping it for someone else, and we stay until the systems are actually adopted. A report nobody implements is not a result — it is an invoice.
Find out what is actually slowing you down.
A 30-minute discovery call. You will leave with at least one thing worth fixing — whether or not you work with us.